Frequently Asked Questions
Everything you need to know about your Pashtush experience.
What materials are used in Pashtush shawls and stoles?
We pride ourselves on using premium natural fibers including fine wool, pure pashmina, silk, and cotton blends to ensure the highest quality and comfort.
Do you offer international shipping?
Yes, Pashtush Global ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
How should I care for my Pashtush products?
To maintain the longevity of your items, we recommend professional dry cleaning for all wool and pashmina products. Store them in a cool, dry place away from direct sunlight.
What is your return and exchange policy?
We offer a 15-day return policy for unused items in their original packaging. Please visit our Returns Portal to initiate a request.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your shipment's progress in real-time.
Are the colors on the website accurate?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and professional lighting, slight color differences may occur.